FulfillmentFlow 365
The F&O half of an omnichannel order platform.
The F&O half of an omnichannel order platform: takes in orders and creates sales orders, handles payment and clearing accounts, tracks fulfilment, imports and posts marketplace settlements, and handles delivery-partner remittances.
How an order flows through FulfillmentFlow 365
The Finance & Operations half of an omnichannel order platform, from intake to settlement.
- Channel Take in the order Orders arrive from marketplaces and direct channels.
- FulfillmentFlow 365 Create the sales order Each order becomes a sales order in Dynamics 365.
- Dynamics 365 Handle payment Payments post through payment and clearing accounts.
- Warehouse Track fulfilment Fulfilment status is tracked until delivery.
- FulfillmentFlow 365 Import settlements Marketplace settlements are imported and posted, with fees and refunds matched.
- Finance Remit to delivery partners Delivery-partner remittances are produced and clearing accounts reconciled. Control point
| Capability | Standard Dynamics 365 | With this ISV |
|---|---|---|
| Order intake to sales orders | Configuration or manual process | Included |
| Payment and clearing accounts | Configuration or manual process | Included |
| Fulfilment tracking | Configuration or manual process | Included |
| Marketplace settlement import and posting | Configuration or manual process | Included |
Delivery and support
FulfillmentFlow 365 is implemented by Software Dynamics on Finance & Operations, alongside the standard product, and supported through the Client Portal under a support tier. Release timing is aligned to Microsoft's release waves so the product and the platform stay in step.
Frequently asked questions
Which platforms does FulfillmentFlow 365 run on?
Finance & Operations. The listing on this page shows the platform, status and licensing.
How is FulfillmentFlow 365 implemented?
As part of a Dynamics 365 programme or as an add-on to a system you already run. We scope it with you in a discovery workshop and configure it to your processes.
How do we start?
With a 45-minute consultation, then a discovery and fit-gap workshop on your own processes. You receive a written fit-gap and a phased plan before a programme is agreed.