About Swissport
Swissport Kenya is a leading provider of airport ground services, cargo handling, warehousing, and centralized services, including Centralized Load Control and Centralized Cargo Services, with a state-of-the-art cargo warehouse and Pharma Centre, serving airlines in Nairobi since 1997.
Overview
Swissport recognized the need to streamline its operations and improve its customer experience by integrating its systems. They partnered with Software Dynamics, a leading provider of IT solutions, to develop a comprehensive integration strategy.
The integration involved SAP, Cargo Spot, and other operational software used by Swissport. The integration allowed for real-time data sharing and automation of processes, reducing manual data entry errors and improving overall efficiency.
Improving customer experience with seamless representation
With the integration of systems, Swissport was able to provide seamless representation to their customers globally, regionally, and locally. The real-time data sharing and automation of processes allowed for faster and more accurate responses to customer inquiries and complaints, improving the overall customer experience.
The integration also provided Swissport with a single platform to manage its cargo handling operations, resulting in improved visibility and control. This allowed Swissport to optimize its resources and reduce operational costs, ultimately improving its bottom line.
Achieving sustainability goals with integrated systems
Swissport has a strong commitment to sustainability and reducing its environmental impact. With the integration of systems, Swissport was able to achieve its sustainability goals by reducing paper waste and optimizing its resource usage.
The integration allowed for electronic data capture and real-time monitoring of cargo, reducing the need for paper-based documentation. This resulted in a significant reduction in paper usage, improving their environmental impact.
The integration also allowed for better resource optimization, reducing fuel consumption and greenhouse gas emissions. Swissport was able to optimize its cargo handling processes, resulting in reduced idle time for aircraft and ground handling equipment.
Results
The integration of systems resulted in significant improvements for Swissport Cargo Services. They were able to streamline their operations, improve the customer experience, and achieve their sustainability goals.
The integration resulted in a 30% reduction in manual data entry errors, a 40% reduction in paper usage, and a 15% reduction in operational costs. Swissport was also able to improve its on-time performance and reduce delays, resulting in a higher level of customer satisfaction.
The integration of systems allowed Swissport to optimize its resources and achieve its sustainability goals, reducing its environmental impact and improving its bottom line.
Conclusion
Swissport Cargo Services has achieved significant improvements by integrating their systems with the help of Software Dynamics. They were able to streamline their operations, improve the customer experience, and achieve their sustainability goals.
The integration of systems allowed Swissport to optimize their resources, reduce operational costs, and improve their bottom line. Swissport is now well-positioned to continue to provide world-class cargo services while remaining committed to sustainability and reducing their environmental impact.
