Haltons Pharmacy, a prominent retail pharmacy chain in Kenya, embarked on a mission to optimize operations and streamline financial management. Through a partnership with Software Dynamics, they successfully implemented Microsoft Dynamics Navision 2018. The ERP solution revolutionized their operations, enabling efficient and cost-effective delivery of high-quality pharmacy care. Haltons Pharmacy’s implementation showcases the power of technology-driven operations in the healthcare industry.

About Haltons Pharmacy

Haltons Pharmacy, a Haltons Limited subsidiary, is devoted to delivering accessible, affordable, and high-quality pharmacy care in Kenya. Supported by a dedicated team of pharmacists, investors, and leaders, they prioritize the well-being and dignity of their customers. Strategically locating retail outlets in bustling residential estates, Haltons Pharmacy efficiently serves diverse prescription and non-prescription pharmaceutical needs. Leveraging the volume of healthcare medicine prescribers, they effectively serve the average Kenyan consumer with utmost dedication.

The Need for an Integrated ERP Solution

With 31 branches, Haltons Pharmacy faced financial and communication challenges between headquarters and branches. To overcome these, they sought an ERP solution to streamline operations and optimize point-of-sale (POS) functions. Enter Software Dynamics, a trusted expert in ERP implementation, perfectly poised to meet and exceed Haltons Pharmacy’s needs.

Solution: Dynamics Navision 2018

After a thorough evaluation, Haltons Pharmacy chose Microsoft Dynamics Navision 2018 as their comprehensive ERP solution. This versatile and robust ERP system offers the following key features and benefits:

  • The solution streamlined sales, inventory, and pricing for better customer service. Reduced manual errors, optimized stock levels, and ensured the timely availability of pharmaceutical products.
  • Also, Navision 2018 provided real-time analytics on sales trends, customer preferences, and inventory. Also, it empowered Haltons Pharmacy to make informed, data-driven decisions for growth and profitability.
  • Additionally, the ERP revolutionized financial operations with comprehensive accounting, budgeting, and reporting. Haltons Pharmacy gained valuable insights into its financial performance and streamlined processes.
  • Unsurprisingly, Software Dynamics facilitated smooth communication and collaboration among all 31 branches. Real-time data synchronization enabled swift and efficient operations across the organization.

Results and Benefits

The successful implementation of Dynamics Navision 2018 brought about significant improvements and benefits for Haltons Pharmacy:

  1. Enhanced Efficiency: By integrating an ERP solution, Haltons Pharmacy streamlined operational processes, resulting in improved efficiency and reduced manual effort. Therefore, the company experienced faster order processing, reduced inventory discrepancies, and minimized paperwork.
  2. Improved Financial Management: Dynamics Navision 2018 provided Haltons Pharmacy with accurate and up-to-date financial information. Consequently, the company achieved better financial planning, more precise budgeting, and enhanced financial reporting, enabling informed decision-making and ensuring regulatory compliance.
  3. Real-time Inventory Management: The integrated POS system and inventory management module granted Haltons Pharmacy real-time visibility into stock levels across all branches. For this reason, there was optimized inventory control, reduced stockouts, and improved order fulfillment, ultimately enhancing customer satisfaction.
  4. Data-driven Decision-making: By granting access to key metrics and insights, Dynamics Navision 2018 empowered Haltons Pharmacy with advanced analytics and reporting capabilities. Consequently, this enabled the company to make data-driven decisions, effectively identifying trends, understanding customer preferences, and strategically driving growth and profitability.
  5. Scalability and Adaptability: The implemented ERP solution provided Haltons Pharmacy with a scalable and adaptable platform. As a result, if the company expands operations or introduces new services, Dynamics Navision 2018 can be easily customized and extended to support these changes.


In summary, the triumphant implementation of Microsoft Dynamics Navision 2018 by Software Dynamics, enabled Haltons Pharmacy to undergo a remarkable metamorphosis. By revolutionizing its operations, it can now deliver exceptional pharmacy care with unparalleled efficiency and cost-effectiveness.

Furthermore, with seamless integration of all branches, a streamlined financial management system, and refined inventory control mechanisms, Haltons Pharmacy witnessed a surge in operational efficiency that transcended boundaries.

Overall, by forging a strategic partnership with Software Dynamics and harnessing the power of Dynamics Navision 2018, Haltons Pharmacy has meticulously positioned itself for sustained success and remarkable growth in the fiercely competitive landscape of pharmaceutical retail. Their unwavering dedication to excellence, coupled with the cutting-edge technology at their disposal, ensures a bright and prosperous future.