Support, tickets and resources for existing clients.
Raise and track tickets, see your support tier, book training and read release notes.
Sign in to the Client Portal
support.softwaredynamicsgroup.com
Standard
For every client after hypercare.
Managed
For finance teams that want a named contact and a monthly cadence.
Premier
For financial services and multi-country groups.
| Priority | Definition | Response | Update cadence |
|---|---|---|---|
| P1 | System down or posting blocked for all users | 1–2 h | Hourly until resolved |
| P2 | Major function impaired, workaround exists | 4 h | Twice daily |
| P3 | Single user or non-critical defect | 1 business day | Every 2 business days |
| P4 | Question, how-to or enhancement | 2 business days | On progress |
Response times are targets within business hours (Mon–Fri 08:00–17:30 EAT) unless your Premier agreement states otherwise.
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Toleranzabgleich für Marktgebühren und Rückerstattungen.