Coverage and honesty
Ask for specifics, country by country.
In which of our countries have you delivered, and what templates and accelerators exist for each?
How will you deliver across all of our countries, and what will be on site?
What is your certification and partner status, and where can I verify it?
Local compliance
This is where generic partners are weakest.
Who maintains statutory payroll and tax tables when the law changes, and how quickly?
How do you handle real-time e-invoicing mandates, and what happens to a rejected invoice after posting?
How do you design to GDPR, POPIA, the Data Protection Act 2019 and similar laws?
Method and contracting
How the programme is held together.
Who owns the template, and how are local exceptions approved?
How will each local entity contract, and who is accountable for the whole?
How will you prove the design before the second country?
Après le lancement
Support across time zones is where multinational relationships are tested.
What are the support tiers, response times and escalation paths across time zones?
How do you handle Microsoft's twice-yearly release waves for the extensions you build?
How would we take our data and configuration with us if we part ways?
Questions fréquemment posées
How many partners should a multinational shortlist?
Two or three. More makes the comparison shallow.
Is a local office important?
Experience on comparable work in each jurisdiction matters more. Clarify how delivery, workshops and support actually run.
Last reviewed 2026-10-12