Dynamics 365 for Customer Service is a

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Omnichannel capabilities for Dynamics 365 for Customer Service

  • Deliver fast, personalized service

    Create positive experiences through any channel and on any device to exceed customer expectations.

  • Learn from every interaction

    Continuously improve while reducing costs by using data and intelligence to transform how you provide service.

  • Innovate with AI-driven insights

    Create virtual agents, empower supervisors with actionable insights, and guide agents to the right outcomes.

  • Ensure the best performance

    Empower customer service managers to make data-driven decisions that improve customer satisfaction and workforce productivity with Dynamics 365 Customer Service Insights.

  • Give your agents a comprehensive view of your customers’ journey

    Manage multiple customer conversations simultaneously, maintaining full customer context and history across channels and over time to deliver an omnichannel experience.

Earn customers for life

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

We are Software Dynamics

THE LEADING DYNAMICS 365 SOLUTIONS COMPANY IN AFRICA

Today we’re proud to boast a strong team of IT engineers who thrive on rolling up their sleeves and solving your IT problems and meeting your business needs.

OUR PEOPLE MAKE US SPECIAL

  • Our people love being here
  • We have a 95%+ retention rate for engineers
  • We promote long-term relationships with clients
  • Our team are passionate people who really know your system

MORE THAN JUST IT EXPERTISE

  • Manage entire IT infrastructures so you can focus on growing your business.
  • Provide help and expertise to accomplish a specific project.
  • Engage with end users and deliver responsive support on an IT strategy that aligns with business goals.
Service delivery KPIS

HOW WE PERFORMED IN MARCH 2019

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Industries we serve

WE WORK WITH GLOBAL BRANDS

Our vertical solutions expertise allows your business to streamline workflow, and increase productivity.
No matter the business, Software Dynamics has you covered with industry compliant solutions.

Mrs. Jeffrey

Being back with Software Dynamics just gives me peace of mind knowing that my technology is functioning seamlessly behind the scenes without it interfering with and disrupting our day-to-day operations.

Mrs. Jeffrey
Mr. Richard

Very late lasy year, I received a request from our director to upgrade our Dynamics ERP. We needed the upgrade done by March. But Dickson was able to get the upgrade done by January.

Mr. Richard
Why choose us

6 REASONS TO PARTNER WITH US

  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Quick response

    We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0

    Experienced

    In more than 10 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

  • messaging-app-4876_473fc710-9ecc-4785-9e78-8c9f00ae9498

    No geek speak

    You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

  • flag-2979_1fd1d414-4b4f-4887-a94a-493ba8e0b0c7

    Business savvy

    We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

  • source-code-1900_d2c3a8cb-9d49-47a9-aa2d-152f24e446d6

    One Stop Shop

    We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

  • happy-emoji-2947_45d5bb03-c67d-4e73-a316-a5e7f4a9f2f7

    100% Satisfaction Guarantee

    We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

World class IT solutions partner of choice

10

YEARS OF EXPERINCE