empowering bankers to differentiate on

digital engagements personalized service customer insights

Start getting the support you need. Let us handle CRM for you.
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Explore scenarios for your employees and customers

  • Deliver frictionless experiences through physical and digital channels

    ​The Microsoft AI solution augments human ingenuity in customer service and engagement across all channels, empowering brands to easily deliver exceptional customer experiences.

  • Gain a holistic view of customer preferences and activity across channels​

    Utilize a system dashboard for a single view of direct customer feedback, see key metrics around project status, and track whether customer issues are being resolved.

  • Empower employees to use insights

    Enable agents with the right resources, data, and customer insights to streamline service delivery and avoid escalations.

Digital transformation is not simply about technology—it requires financial services leaders to re-envision existing business models and embrace a different way of connecting with their customers. ​For most businesses, taking advantage of the opportunity has proved challenging. Saddled with antiquated business systems, processes, and regulations, financial institutions struggle to adapt quickly to this intersection of disruption and transformation.

We believe that moving to a modern CRM and business application platform can help you deliver on many of your top initiatives:

Differentiated ​customer experience​. Deliver personalized customer experiences at scale with speed and agility.​
Fast, personalized​ service. Provide customers with outstanding customer service on any platform, including self-service.​
360-degree customer​ view. Ensure service agents are equipped with an understanding of a customer’s history and preferences.​

We are Software Dynamics

THE LEADING DYNAMICS 365 SOLUTIONS COMPANY IN AFRICA

Today we’re proud to boast a strong team of IT engineers who thrive on rolling up their sleeves and solving your IT problems and meeting your business needs.

OUR PEOPLE MAKE US SPECIAL

  • Our people love being here
  • We have a 95%+ retention rate for engineers
  • We promote long-term relationships with clients
  • Our team are passionate people who really know your system

MORE THAN JUST IT EXPERTISE

  • Manage entire IT infrastructures so you can focus on growing your business.
  • Provide help and expertise to accomplish a specific project.
  • Engage with end users and deliver responsive support on an IT strategy that aligns with business goals.
Service delivery KPIS

HOW WE PERFORMED IN MARCH 2019

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Industries we serve

WE WORK WITH GLOBAL BRANDS

Our vertical solutions expertise allows your business to streamline workflow, and increase productivity.
No matter the business, Software Dynamics has you covered with industry compliant solutions.

Mrs. Jeffrey

Being back with Software Dynamics just gives me peace of mind knowing that my technology is functioning seamlessly behind the scenes without it interfering with and disrupting our day-to-day operations.

Mrs. Jeffrey
Mr. Richard

Very late lasy year, I received a request from our director to upgrade our Dynamics ERP. We needed the upgrade done by March. But Dickson was able to get the upgrade done by January.

Mr. Richard
Why choose us

6 REASONS TO PARTNER WITH US

  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Quick response

    We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0

    Experienced

    In more than 10 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

  • messaging-app-4876_473fc710-9ecc-4785-9e78-8c9f00ae9498

    No geek speak

    You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

  • flag-2979_1fd1d414-4b4f-4887-a94a-493ba8e0b0c7

    Business savvy

    We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

  • source-code-1900_d2c3a8cb-9d49-47a9-aa2d-152f24e446d6

    One Stop Shop

    We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

  • happy-emoji-2947_45d5bb03-c67d-4e73-a316-a5e7f4a9f2f7

    100% Satisfaction Guarantee

    We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

World class IT solutions partner of choice

10

YEARS OF EXPERINCE